Rentals NEVER return to us; follow the procedure listed on textbookrental.ca
For all other eligible products purchased through Agora Bookstore:
Required: Original receipt.
Required: Student identification
Returns are possible on eligible purchases within 14 days with the original receipt and the item is in new condition.
Extensions and restrictions apply.
The following items are final sale and not eligible for returns. Contact us in the case of a manufacturing defect.
- Access codes
- Course packs
- Discounted Items
- Liquidation items
- Promotional items
- Special Orders.
Used books may be returned in saleable condition with the original receipt within three (3) business days of their purchase.
New textbooks purchased at the beginning of each semester may be returned for refund (with your original receipt and in new condition) until the last day of the first month of class (September & January typically) or 14 days after purchase, whichever is more.
No returns permitted during the final two weeks of the course.
Returns and exchanges are subject (but not limited to) the following criteria:
- Intact. If it was purchased wrapped, it must be in its original, unbroken wrapping.
- Complete. All additional materials included with the product must accompany the product for return, i.e. CD, web access card, etc., which must be unopened and unused.
- Undamaged. Stains, discoloration, crushed corners, creases or other marks of any kind will render the product unacceptable for return.
- Unused. If the spine is broken, or the product falls open on its own the book is unacceptable for return.